Jordan Ahli Bank unveiled its new artificial intelligence (AI) system “ahliGPT”, becoming the first bank in the Middle East to leverage AI to advance the customer experience.
“ahliGPT” provides customers with the opportunity to get quick and accurate answers to their queries as well as problems related to banking and financial services, saving time and effort for both bank clients and employees.
The launch of the AI-enabled customer service platform is part of the bank’s broader strategy to enhance its operations by leveraging new technologies, as it seeks to improve the experience of its customers by adopting the latest innovations.
Jordan Ahli Bank is working to improve the privacy of customers by implementing the latest security standards in the use of AI technologies that will guarantee the protection of customer information and transaction details.
“The future of banking lies in harnessing the power of technology to better serve our clients,” said Dr Ahmad Al-Hussein, Jordan Ahli Bank CEO and general manager.
The bank’s adoption of AI technologies in customer service is an important step towards strengthening its position as a leading bank in the region and confirms its commitment to providing modern banking innovations and solutions that exceed customer expectations.
The initiative marks an important turning point for the bank in its quest to lead in providing innovative and cutting-edge financial services, making it an inspiring model for banks and other financial institutions in the region to adopt modern technologies to improve customer experience.
It is expected to reflect positively on the development of the financial services sector in the Middle East and enhance the bank’s ability to compete in a growing and developed market.
Jordan Ahli Bank has paved the way for a new era of customer service in the Middle East banking industry with the adoption of ahliGPT.